Good customer relations are key to the success of any company, no matter its size. Even if you offer a great product or service and don’t maintain good relationships with your customers, they will take their business elsewhere.
Most importantly, small businesses must focus on building a good relationship with customers along with earning a good reputation. The growth of the company is directly proportional to the way you hold a relationship with your customers. However, Customer Relationship Manager (CRM) software is the success tool that makes your business communication easy.
CRM software helps your drive leads, increase sales and provide exceptional customer experience. Also, it helps to streamline your business process and make them look better. Before choosing CRM software, you will have to consider a few aspects to ensure that supports your business. However, here are some of the top software that might help your small business to grow.
Vtiger – Best all-in-one CRM
Vtiger’s all-in-one plan is perfect for small businesses on a budget that is looking for a CRM that does it all. It includes features for sales, marketing, and help desk, as well as project and inventory management, telephony, social media integration, and internal collaboration.
Bigin by Zoho
Looking for a great CRM solution for your small or micro business? Look no further than Bigin from Zoho! Not only is it one of the most affordable CRM systems on the market, but it also offers all the essential features you need to run your business smoothly, including built-in telephony and email, multiple pipelines, workflow automation, activity management, and a fully customizable dashboard to track key business metrics.
Hubspot
If you’re looking for a way to improve your sales team’s performance, HubSpot is a great option. Customers can easily connect third-party tools to sync and clean customer data while automating business processes to assist the efficiency of your team.
Once you have integrated your other software platforms, your HubSpot CRM tracks sales funnel metrics, actionable insights, productivity and performance across your sales activities. This gives you valuable insights into where your team needs improvement so you can make the necessary changes.
Freshsales
Freshsales is a robust sales force automation solution that’s designed to give sales teams everything they need to succeed. It helps to attract quality leads, engage in relevant conversations, close deals with AI-powered insights, and nurture customer relationships.
The AI assistant, Freddy, is designed to help you develop a more comprehensive understanding of your customers based on historical sales data, activities, and engagement.
Salesforce
Salesforce is the industry leader when it comes to CRM software, and its Salesforce Essentials platform is perfect for small to medium businesses.
If you’re ready to take your business to the next level, Salesforce offers a wide range of solutions that are tailor-made for sales, marketing, and customer service teams. With so many options available, you’re sure to find the perfect fit for your business needs.
To Conclude
Regardless of the tool you use, it must enhance your small business and fulfill the needs you’re looking for. It’s always important to start with researching and understanding the software so that it helps you make the right choice for your company. However, CRM software can be extremely beneficial for startups or small businesses, as it can help identify areas that need improvement and also allow you to reach a larger target audience.
