eBook
3 Ways to Elevate the Customer Experience and Reduce Costs
70% of customers would consider switching brands due to a single negative customer service experience.
With rising customer expectations, disjointed processes and overburdened support agents must be addressed.
However, investing in new talent and technology to transform customer support requires careful evaluation.
Here’s an AI-driven CSM (customer service management) solution to enhance CX and deliver positive ROI.
Sponsored by: ServiceNow
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