Wonolo Agents Decrease Handle Times 20% with AI-Generated Replies
Understanding that personal relationships are key in the job market, Wonolo sought a solution that combines AI efficiency with natural interaction.
Wonolo enhances agent efficiency, confidence, and consistency with AI-generated chat replies while maintaining a genuine human touch.
Discover how Wonolo leveraged Salesforce’s AI-powered chat tools and:
- Reduced average handle times by 20%
- Cut response times from 5-10 seconds to just 2-3 seconds
This innovation empowers agents to provide consistent, confident responses, especially benefiting non-native English speakers.
Want your business to grow? Explore how AI can streamline operations and boost agent performance.
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